Game Developers: Don’t Compete, Disrupt.
In the old boxed retail model of games, publishers often waited for an “off year” to capture a hit title’s audience. For instance, a publisher would release a competing open world game the year after a Grand Theft Auto installment to monetize GTA fans who are looking for a similar experience. This successful strategy spawned many hit original properties despite its “fast follow” basis.
Today’s hit games such as League of Legends are constantly updated services and thus never have an “off year.” As discussed in a previous post, we’re in a winner-take-all game economy. Top games consume all of the time and money of their players.
It’s exceedingly expensive to go toe-to-toe with a leading game-as-a-service. Not only do you have to compete with the top game’s deluge of content and social network, but you must overcome the switching cost users bear to move to a new game. A player could have thousands of dollars invested in his League of Legends character. Now you want him to start all over on your new, unproven MOBA?
Competition is possible, but only with deep pockets. The only company posing a distant threat to League of Legends is Valve with DOTA2. Not only have they made an excellent game, but are lavishing massive development and marketing budgets to compete with the frontrunner.
What can you do if you’re not among the most financially successful developers in the world? Don’t compete, disrupt.
As described in my bible, Clayton Christensen’s Innovator’s Dilemma, disruptive innovation typically arrives in a form that’s lower quality than the established player, but cheaper or more convenient to use for a low-end customer.
This low end customer is not as profitable, and thus not very interesting to big companies. The disruptive product’s quality improves steadily. By the time the threat is noticed by the incumbent, it’s too late. The disruptive competitor is attracting the old guard’s high-end customers.
A modern example might be what the tablet did to the netbook and is now apparently doing to notebooks.
How does one develop a game disruptive to the established players? Is it even possible to do so? After all, there are flaws when you apply the low-end disruption theory to consumer products. Let’s look at few vectors of disruption and how they may work in games.
World of Warcraft’s plunging subscriber numbers may be showing that Blizzard has fallen victim to Innovator’s Dilemma in the form of free2play competition.
F2p originally meant lower quality, lower commitment, and (supposedly) cheaper-to-play MMOs. Now, all major releases from Western companies inevitably become f2p. The quality bar has risen to where it’s possible to match or surpass the incumbent combined with a dramatically different business model.
How about making a game more convenient to access? One way developers are trying is by bringing established PC f2p genres to mobile. The idea is that by making a MOBA simple to play on a tablet, it’s possible to capture a segment of the desktop customer. This ignores the fact that tablet-owning hardcore LoL players are still looking for an experience uniquely crafted for mobile–Not simply a long-session MOBA plopped into an iPad.
The problem when applying business model advice to the games industry is that most are based around solving a problem. The only problem games (and entertainment in general) may solve is boredom. When you aren’t solving a problem or “pain point”, you are selling based on other emotional qualities such a branding or user experience.
Lessons can be applied–but perhaps not literally. Which is fine. Slavishly following any business model or development methodology ends up in the creation of a process cult.